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OmniShield

OmniShield

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5.0 out of 5
Based on 57 reviews from registered users.
5.0
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57 rated reviews |
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What Their Customers Are Saying

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All testimonials are provided and verified by OmniShield. Verified testimonials on PissedConsumer is a paid feature of the platform.

Omnishield saved us!

OmniShield
Omnishield saved us!
Omnishield saved us! - Image 2
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I was standing outside my house. Watching it burn and I realized that OmniShield saved my family. Period. I would pay 100 times what I paid for my family being outside that night. The bedshaker woke me up. I got my family out. Plain and simple. People griping about this and that will never stop. But my family is alive. With Omnishield replacement, they replaced all of our alarms. Thanks OmniShield.

GREAT CUSTOMER SERVICE

OmniShield
Wow! We got the best when we got OmniShield. We had a power outage and we went to the website and requested service. The next day, our rep called and set up an appointment and they came out, got us back online. Updated our app on both phones and made sure it was all working. I wasnt charged for the visit. Everything we were told and then some. We love our system and tell everyone about it.

OmniShield - System did its job. High price, but worth it

OmniShield
My wife and I were a little worried about the price, because it is high, but with other savings it would get us, like on our insurance, plus the added alerts, we saw the value. The early detection of a water leak from our HVAC in the hottest part of summer definitely saved us if not all of what we paid for the system , at least half of it. AC guy came out and said the drain was clogged and we probably wouldn't have know until a good portion... Read more

OmniShield's reply dated Apr 06, 2026 to: Rick F Qcz's review

Thank you for your feedback! According to our research, it seems like you were serviced and a warranty was utilized to correct any issue you had. So, that is a positive, knowing that your network is working. Seems like you have an issue with a local sales rep or technician, and for that, we apologize. We'll endeavor to locate the individual who handled your account to ensure they are aware of your experience.
For your future reference, you can deal directly with OmniShield on warranty issues and dispatching service techs from independent authorized dealers in your area. The phone number for customer service is 972-304-3923 and is listed in the Owner's Manual of each of our products. The number is also available on this website, and our website also provides a contact website at www.homesafenetwork.com, and that same URL is listed on the back label of each product including the base station that you are asking about. We receive and satisfactorily route hundreds of calls per week, thousands of calls per year. Should you need assistance, we would love to help you. Give us a call.
Thank you, and be safe
author's review
Rick F Qcz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

Poor service and high pressure sales

High pressure sales. Devices failing only just over a month after purchasing.

OmniShield service very poor and slow. Product is very expensive and high pressure sales doesnt end until you buy.

We were told the sensors would last 10 years on the battery. Just over a month and one Smoke detector battery failed and garage heat detector wouldnt update.

Tried to get service, said they would be there in 3 days, finally convinced them to show up almost 2 months later. Tried to some type of refund or return and they refused.

Do not let them in your home, their high pressure sales is difficult to deal with.

Preferred solution:

Full refund

Helpful

OmniShield's reply dated Mar 31, 2026 to: Havilah Sxg's review

Thanks for informing us of the alarm going off for life-threatening levels of CO. We have recently added a feature to our app that will alert you via text and push notification of lower levels of Carbon Monoxide. We will now send you a message that your network has detected as low as 30ppm of CO for a period of 8 hours. While that level is not life-threatening, it can cause health concerns. So we are excited to have that in service. Of course, this is 100% dependent on whether your network is online. This depends on your electricity, ISP, and AWS. We are glad the CO alarm went off to alert you to dangerous levels of Carbon Monoxide. As we spoke to you on the phone and determined that your commlink was offline, we are looking forward to helping you get that back up and running. It is very important that we all pay attention to the app and the push notifications and texts that we receive. Also to test the network on a weekly basis to ensure it is online. Thank you for allowing us the opportunity to solve your issue. We are always here to help. You can contact us at www.homesafenetwork.com in the service portal or you can call us M-F 9-5 CST and your call will be answered in que. The international service line is 972-304-3923.
Be safe!
author's review
Havilah Sxg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

I need to talk to someone about this

My carbon monoxide alarm goes off, this morning around 4am and last Friday around the same time. I had the propane checked Friday.

They found a leak and fixed it.

And checked the stove Friday. Then today I have them and come and check the pipe going.

Helpful

OmniShield's reply dated Mar 09, 2026 to: Anita F Fru's review

Thank you for contacting us to help solve your issue. Our records show we have tried to call you and have not been able to reach you but we left a voicemail with the contact information of your local dealer. They should be able to direct you to the financial answer you seek. We are always here to help. You can contact us at www.homesafenetwork.com in the service portal or you can call us M-F 9-5 CST and your call will be answered in que. The international service line is 972-304-3923.
Be safe!
author's review
Anita F Fru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Shippenville, Pennsylvania

Proof of payment

I my bank statement isnt showing that there has been payments maid. And.

I just would lot to verify it.

Had. Been paid

Helpful

OmniShield's reply dated Mar 31, 2026 to: Alex f Wko's review

Thank you for allowing us the opportunity to solve your issue. We are always here to help. You can contact us at www.homesafenetwork.com in the service portal or you can call us M-F 9-5 CST and your call will be answered in que. The international service line is 972-304-3923.
Be safe!
author's review
Resolved
Alex f Wko

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Airdrie, Alberta

Resolved: Manufacturer rectified my problem.

Updated by user Mar 05, 2026

Company fixed the issue and I have been provided with product replacement.

Original review Mar 03, 2026

I was please to get a call from Chris Roberts the manufacturer of the Omnishield smoke,CO2 and water detectors because I was not please with the after sale service from the sales team member Corey Stewart. Chris Roberts has confirmed that my faulty CO2 sensor is still under warranty and has agreed to have it replaced today.

Preferred solution:

Replacement unit which is being delivered.

Helpful

OmniShield's reply dated Feb 21, 2026 to: Kathy O Uxb's review

Thank you for reaching out! And thank you for offering us an opportunity to help you!
As you know we’ve arranged to replace the alarm under warranty. For your future reference, the phone number for customer service is 972-304-3923 and is listed in the Owner's Manual of each of our products. The number is also available on this website and our website also provides a contact website at www.homesafenetwork.com, and that same URL is listed on the back label of each product including the base station that you are asking about. We receive and satisfactorily route hundreds of calls per week, thousands of calls per year. Should you need assistance, we would love to help you. Give us a call.
Thank you, and be safe
author's review
Kathy O Uxb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Toledo, Washington

Battery chirping

Waiting for a call back 9:59 pst

Hopefully someone will call me back this morning

Thats alot of characters that are required to send a message

Helpful

OmniShield's reply dated Feb 14, 2026 to: Annalysa Byq's review

Thank you for the 5 Stars! And thank you for offering us an opportunity to help you!
For your future reference, the phone number for customer service is 972-304-3923 and is listed in the Owner's Manual of each of our products. The number is also available on this website and our website also provides a contact website at www.homesafenetwork.com, and that same URL is listed on the back label of each product including the base station that you are asking about. We receive and satisfactorily route hundreds of calls per week, thousands of calls per year. Should you need assistance, we would love to help you. Give us a call.
Thank you, and be safe
author's review
Annalysa Byq
map-marker Massillon, Ohio

Malfunctioning Carbon Monoxide Detector

Constantly chirping, now mailing it in to get a new one. Vanessa was quick and efficient and made the process easy

Helpful

OmniShield's reply dated Feb 04, 2026 to: Guest-7074416's review

Thank you so much for amending your review and giving us 5 stars when we were able to assist you. We apologize we were unable to navigate Winter Storm Fern better with our service response. Thank you for your understanding.
Be safe!
author's review
Anonymous
map-marker Rockford, Illinois

I left a review earlier because I hadn't heard from anyone and I had been trying to get in contact for a few days but I found out that it was because the area in Texas was hit with an ice storm

I feel good about the outcome that I got after customer service called me back and solved my problem and explained why it took so long for someone to get back with me which was because of the ice storm and they also sent me new batteries for my bed shaker.

Helpful

OmniShield's reply dated Feb 04, 2026 to: Ronald B Bus's review

Thank you for your feedback. As you already know, we were able to contact you and resolve your issue. We apologize, we were iced in and not able to get our employees to the office during Winter Storm Fern as it hit the DFW area where our service team works. We are currently working through the list of service issues as fast as we can to come back online. We appreciate your situation, and hopefully, you now have the phone numbers to contact your local dealership with service issues, etc.
For your future reference, the phone number for customer service is 972-304-3923 and is listed in the Owner's Manual of each of our products. The number is also available on this website and our website also provides a contact website at www.homesafenetwork.com, and that same URL is listed on the back label of each product including the base station that you are asking about. We receive and satisfactorily route hundreds of calls per week, thousands of calls per year. Other than extenuating circumstances like natural disasters and storms, we are always here to help. Should you need assistance, we would love to help you. Give us a call.
In the meantime, we have diagnosed the issue as a low battery signal on the base station.
Please replace the batteries in the door portion of the BedShaker 520. The unit takes (3) Duracell DL123 Lithium Manganese Batteries. If that doesn't resolve the issue, contact your local dealer at the number we provided you.
Thank you, and be safe.
author's review
Ronald B Bus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Rockford, Illinois

Malfunctioning

I have a problem with the bed shaker keeps partially going off but everything checks out fine, and it shouldn't be this hard to contact someone in customer service, because I've been trying the phone and leaving messages but no return calls.

Preferred solution:

Service

Helpful

OmniShield's reply dated Jan 23, 2026 to: Mikhail Kgx's review

As you are already aware, we finally were able to contact you after numerous attempts. We have instructed you to change the batteries in the bedshaker and even mailed you the batteries that you need. The unit in question was installed in 2017 and is approximately 9 years old. The activation of the sensors on your network alerted you to smoke from burning popcorn, and the bedshaker was activated, which ran the battery voltage below the threshold. Please follow the instructions that we have provided. For your future reference, the phone number for customer service is 972-304-3923, and we are available M-F from 9-5 CST. Our contact information is listed in the Owner's Manual of each of our products. The number is also available on this website, and our website also provides a contact website at www.homesafenetwork.com, and that same URL is listed on the back label of each product, including the bedshaker that you are asking about. We receive and satisfactorily route hundreds of calls per week and thousands of calls per year. We are always here to help. Should you need assistance, we would love to help you. Give us a call and stay safe.
author's review
Mikhail Kgx
map-marker Norway, Iowa

Bed shaker beeping. burned the popcorn over 12 hours ago.

I called outside of business hours. No response. Just need to shut off the stupid bed shaker since I know I burned the popcorn.

Helpful

OmniShield's reply dated Jan 15, 2026 to: Tracy P Dpm's review

Thanks for your inquiry. For your future reference, the phone number for customer service is 972-304-3923 and is listed in the Owner's Manual of each of our products. The number is also available on this website and our website also provides a contact website at www.homesafenetwork.com, and that same URL is listed on the back label of each product including the base station that you are asking about. We receive and satisfactorily route hundreds of calls per week, thousands of calls per year. We are always here to help. Should you need assistance, we would love to help you. Give us a call.
In the meantime, it sounds like you have a simple low battery signal on the base station. Please replace the batteries in the door portion of the BedShaker 520. The unit takes (3) Duracell DL123 Lithium Manganese Batteries.
Thank you, and be safe.
author's review
Tracy P Dpm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Gaylord, Michigan

Base Chirping

Last night at 2 in the morning, our base unit (where we test alarms) started chirping intermittently.

No other alarms went off, nor did any of our smoke/water/CO2 sensors kick off.

Why would the main base/tester chirp and nothing else happen?

Pros:
  • It is a nice alert system
Cons:
  • It is waaaay too expensive
Preferred solution:

An explanation to my question.

Helpful

OmniShield's reply dated Jan 09, 2026 to: Devonda Wql's review

Rarely, do we receive positive feedback from this site. In fact, most people only post when they cannot get ahold of us, and then once we handle their issue, they never go back to amend their post. So, thank you for posting one of the reviews we are most proud of. Each year, we receive hundreds of lifesaving activation reports. In fact, we invite our customers to post to our lifesaving review site. So, in short, thank you, and we are extremely glad you are safe! In your case, Tom was able to provide you with personal visitation immediately. For your future reference, the phone number for customer service is 972-304-3923 and is listed in the Owner's Manual of each of our products. The number is also available on this website, and our website also provides a contact website at www.homesafenetwork.com, and that same URL is listed on the back label of each product. We receive and satisfactorily route hundreds of calls per week and thousands of calls per year. We are always here to help. Should you need assistance, we would love to help you. Thank you, and be safe.
author's review
Devonda Wql
map-marker Spirit Lake, Iowa

Saved my life and 2 other people in our home.

OmniShield - Saved my life and 2 other people in our home.

The biggest thank you I could ever give goes to Tom Noah and our OmniShield CO2 detector for saving 3 lives tonight. At 12:30 am this morning we were awaken with our alarms going off as we had a furnace that had a CO2 leak.

I called Steve Dulin, our HVac provider and friends, he instructed me to turn the furnace off and get the windows open and came to our house to be here when Black Hills gas company showed up to make sure gas was off to that furnace. Thank goodness we have another furnace that will keep us warm until we get it replaced. It was very stressful to say the least as my Tom is not mobile right now, but Steve and the Black Hills man made sure we are safe and can stay in the house after it was aired out. Our furnace has a shutoff switch that should have worked in this situation, but it didnt, but our OmniShield detector did its job and set off all the alarms to warn us way ahead of time.

Without that detector this could have been a different story. God has different plans for us! Please make sure your CO2 detector is by your gas furnace and your hot water heater and it works!

And while youre at it check your smoke detectors! Thank you for the product that saved 3 lives tonight!

Helpful

OmniShield's reply dated Dec 15, 2025 to: Amanda M Jar's review

As you are aware, we have already spoken to you and are on it. Until this review, we had no idea you needed help. We think you will agree that we have communicated with you. While we work to resolve your service request, we would like to provide you with more ways to contact us. First, we are sorry that you have tried every number you have. We are available on social media sites like Facebook, Instagram and LinkedIn. For your future reference, the phone number for customer service is 972-304-3923 and is listed in the Owner's Manual of each of our products. The number is also available on this website and our website also provides a contact website at www.homesafenetwork.com, and that same URL is listed on the back label of each product. Including the product you took a photo of and included in your review. If you go to that website, you will see a service request button at the top left of the site, and you can fill out a request to be contacted. We receive and satisfactorily route hundreds of calls per week and thousands of calls per year. We are always here to help. Sounds like you could have a very easy to solve issue from updating your app to us sending you a new power cord or possibly a simple replacement of the CommLink. Now that we have your number, we are trying to contact you. Hopefully, you will be available for us to help you. Should you need any more assistance, we would love to help you. Just let us know. Thank you, and be safe.
author's review
Amanda M Jar
map-marker New Hudson, Michigan

Comm link panel is not responding

OmniShield - Comm link panel is not responding

Need someone to talk to about the system in our house? The link is not working.

Its not responding to device to alert us. If there is an alarm going off weve tried every number and website we can possibly find and weve gotten help

Starting to think this company is a scam

Cons:
  • Not a good company never can get a hold of anyone for assistance
Preferred solution:

Someone to help us to get the device to respond and work the right way

Helpful

OmniShield's reply dated Dec 15, 2025 to: Shaul h's review

Dear Shaul,
Thank you for notifying us. From your review, we can see that you are possibly a disgruntled employee or contractor who has a grievance with a company that offers our product to their customers. As you should know, we are the factory that builds the product sold by the local independent authorized dealer. Of course, we would like to help you resolve any disagreement over pay that you might have. Upon investigating, we found that the distributor is finding it difficult to contact and converse with you. However, we will not give up on the effort. Of course, the normal relationship is a guarantee for a certain amount of demonstrations and then commission above that. However, we are awaiting the documentation to review of the work performance. We have hundreds of satisfied marketers, salespeople and installers within our global network of independent authorized dealers and there are many different ways they run their businesses depending on the nation, province, state or territory they reside. As we get more information, we will work to resolve the issue. In the meantime, we would suggest you communicate with the dealer and recognize that is who the relationship is with and any miscommunication is as well.
author's review
Shaul h

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Surrey, British Columbia

Employment

Updated by user Dec 14, 2025

Konrad is a jerk. Totally dishonest as to job expectations and didn’t live up to his quota.

Original review Dec 14, 2025

Not paid a dime for over a month of work driving to Quesnel and Kamloops. They say that youre gonna do 50 demonstrations and make a base salary and then they dont pay you anything.

Loss:
$4000
Helpful

OmniShield's reply dated Nov 24, 2025 to: Sativa Oty's review

Thanks for your feedback. Rarely, do we receive positive feedback from this site. In fact, most people only post when they cannot get ahold of us and then once we handle their issue, they never go back to amend their post. So, thank you. As you already know, and have so kindly reviewed, we were able to get to your issue quickly and a service technician was able to help you under our warranty. For your future reference, the phone number for customer service is 972-304-3923 and is listed in the Owner's Manual of each of our products. The number is also available on this website and our website also provides a contact website at www.homesafenetwork.com, and that same URL is listed on the back label of each product. We receive and satisfactorily route hundreds of calls per week, thousands of calls per year. We are always here to help. Should you need assistance, we would love to help you. Thank you, and be safe.
author's review
Sativa Oty

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer

My fire alarm keeps beeping

Smoked detectors kept on beeping & he had to replace them. When I called him he told me that he will try & sswing by & he did.

Helpful

OmniShield's reply dated Nov 03, 2025 to: Annalouise C Bud's review

Thanks for your inquiry. As you already know, we were able to get to your issue quickly and a service technician was able to help you get online. We apologize that you were unable to contact us as we are the factory, and we are available to route service when we are notified. The phone number for customer service is 972-304-3923 and is listed in the Owner's Manual of each of our products. The number is also available on this website and our website also provides a contact website at www.homesafenetwork.com, and that same URL is listed on the back label of each product. We receive and satisfactorily route hundreds of calls per week, thousands of calls per year. We are always here to help and appreciate your feedback. While this site does not make it easy, we would appreciate you reviewing your star rating after our tech was able to help you. Should you need assistance, we would love to help you. Thank you, and be safe.
author's review
Annalouise C Bud

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Portland, Oregon

Need new internet box new internet that's wifi only

Nothing so far. Number I had isn't working correctly and drops me when I call.

Tried this number. Need assistance please.

Preferred solution:

New internet box for wifi.

Helpful

Contact Information

Website:
Mailing Address:
825 W. Sandy Lake Rd., Ste 190
Coppell, Texas 75019
United States
Phone:
(972) 304-3923
Contact OmniShield Customer Service

Latest Question

IF I take the batteries out of the bedshaker 520 but dont remove it from the network what adverse effects will this have on the rest of the system.?

OmniShield Questions
OmniShield

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